SAIC Network Engineer for Voice Services Job in Kennedy Space Center, Florida

Network Engineer for Voice Services (Job Number:435795)


Job Description

  • Responsible for capacity planning, new technologies planning and integration

  • Development of new platforms, features and code

  • Oversee operations and maintenance of the KSC telecommunication systems and equipment for the analog, digital and VoIP infrastructures

  • Responsible for completing system analysis against the current system and network architecture to identify, recommend, plan and schedule system patching and upgrades

  • Must have knowledge of VoIP system architecture to monitor and troubleshoot the telecommunication infrastructure and make suggestions on ways to improve the systems for better efficiency

  • Support, configure, manage and maintain Cisco Call Manager, Cisco Emergency Responder, Cisco Presence and Unity Connection configurations

  • Must have working knowledge of a 911 system architecture including ACD group and 911 routing

  • Must have knowledge of System Admin, for Windows 7, 10 PC platform, Windows Server 2008 and 2012 R2 Enterprise Edition, and Linux

  • Must have knowledge of VMware 5.5 and above

  • Maintain databases that house customer configurations and information. Audit these databases on an annual basis to ensure accuracy of the information contained.

  • Responsible for planning and designing any new phone locations that includes requirements gathering, procurements, configurations and working deployments in conjunction with the VoIP telecom tech I.

  • Develop and maintain standard operating procedures

  • Provide Tier II & III support; resolve incidents and work change tickets

  • Must be flexible in a fluid environment and able to handle last minute requirements and priority changes.

  • Must know how to support security patching all on equipment listed above.

  • Must have a strong understanding of telephony end devises, and full understanding of how to process moves, adds, and changes and wire backbone.



Desired Skills:

  • Organization, self-starter and have the ability to work independently as well as in a team environment

  • Previous experience with leading a team and prioritization tasks/projects based on schedules and agreed to priorities

  • Ability to develop briefings and present them to all levels of contract management and the customer

  • Strong skill set using Microsoft Office products, especially Excel and Visio.

Required Education & Experience

  • Must have minimum of 2 years of experience with telephony system administration, configuration, implementation and troubleshooting

  • Must have working knowledge of networks, networking systems, video systems, phone systems and VoIP infrastructure/systems; will require cross training into all areas

  • Must be able to route circuits, trunks and channels to satisfy customer requirements

  • Must be familiar with modern TCP/IP networks with specific knowledge of VoIP QoS IP routing

  • Must have experience with Cisco Unified Communications Suite to include Call Manager 7.x and above, Cisco Emergency Responder and Cisco Unity Voicemail

  • Prefer BS degree, may substitute a high school diploma or high school equivalency with additional years of experience

  • Must have a valid driver’s license

  • Must be able to lift a minimum of 25lbs Must be able to obtain a public trust clearance.


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC¿s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Apr 16, 2018, 7:39:25 PM

Primary Location: United States-FL-KENNEDY SPACE CENTER

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: Other Clearance

Potential for Teleworking: No

Travel: Yes, 10% of the time

Shift: Day Job

Schedule: Full-time