PDS Tech Inc RPG/ILE Technical Help Desk Engineer, Lake Mary, FL 32746 in Lake Mary, Florida
PDS Tech has an open position for a RPG/ILE Technical Help Desk Engineer, Lake Mary, FL 32746 Contact Elisabeth Laspe for details 314-669-8020 firstname.lastname@example.org
6-Month Contract with possible extensions. Must be a US Citizen or Green Card Holder to qualify.
Highest level of technical issue resolution to resolve moderate to complex software and other technical issues.
Maintain production and non-production environments for hosted clients through problem resolution and software upgrades.
Ensures changes to code are introduced to clients’ production environment in a controlled and coordinated manner.
This highly skilled information technology role develops software fixes to resolve production issues as well as working directly with non-hosted clients to provide technical expertise.
Essential Job Responsibilities:
Highest level technical support for all in-house clients, testing environments as well as support to in-house and outsourcing clients’ production environments. Point of escalation for nightly processing of in-house clients, testing environments as well as production environments.
Install new software release upgrades into test and production environments. Resolves deployment related issues for clients and internal resources prior to live production.
Performs risk assessments throughout the implementations lifecycle up to live production. Participates in scheduled meetings, review all requests prior to migrated into production environments.
Provides expertise and coordinates unique and complex troubleshooting efforts between clients, implementations, engineering, development, application support, and operations staff. In-depth research/analysis achieving frequent resolution of client issues. Escalates Base code defects to development.
Participates in daily Turnover call to correct any items that are outstanding from nightly processing
Interface with technical development resources and internal client services personnel to determine nature of non-routine and moderately complex problems and implements remedial procedures for customer. Consults on complex projects on existing applications, process flows and overall operating systems.
Review new designs, enhancements and programs with systems analysts and applications programming personnel for operating efficiencies.
RPG/ILE Experience as a Software Engineer/developer
Minimum five years’ experience required
Bachelor’s degree from a four-year college or university in Computer Science, Information Technology
10 years’ experience as an RPG/ILE Software Engineer/developer
Financial services industry preferred
Technical Help Desk or other troubleshooting experience
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.