NBC Universal Industrial Engineer in Orlando, Florida

Industrial Engineer

Business Development


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : Support process improvement and revenue management efforts across the Universal Orlando Resort. Determine the most effective ways to best utilize people, machines, materials, information, and energy-to provide a service. Increase productivity through the management of people, methods of business organization, and technology. Provide individual contribution to problem solving efforts on selected projects to increase revenue, improve quality, reduce cost and improve cycle time, rework etc. Deliver real improvements that positively impacts the company’s bottom-line through a combination of expertise in quantitative methods and experience across all business functions.


  • Reduce labor cost or increase revenue to drive OCF improvements through improving operational efficiency by reducing non-value added tasks and processes. Develop and analyze labor requirements, work force utilization, labor budgets, schedules, and hiring/staffing plans that minimize overall labor costs. Develop, test and implement new products, test price and demand sensitivity, make recommendations and implement change to optimize profitability. Establish baseline historical performance, seasonality, transaction volume, revenue, penetration, per capita, pricing etc. Monitor ongoing performance, establish key performance tracking metrics.

  • Develop and execute data collection studies and obtain data using database query tools in order to perform data mining and data analysis using statistical tools and methodologies

  • Analyze processes using operations research tools including optimization, simulation modeling, linear programming, etc.

  • Assist in development of business cases & presentations to be presented from front line stakeholders to executive leadership

SCOPE: Initiatives and process improvement efforts can apply to any and all operating divisions within Universal Orlando Resort.

EDUCATION: High school degree or GED is required. Bachelor’s degree from a four year college or university in Industrial Engineering/ Statistics / Mathematics / Finance / Operations Research / Data Science is required. Master’s degree is preferred.

EXPERIENCE: Minimum of 3 years of experience working in Industrial Engineering, Revenue Management, Finance, Quality Assurance, Engineering or other scientific disciplines; or equivalent combination of education and experience.



Proficient with Microsoft Office Suite. Schedule may require work outside of business hours (CW). Proficient coding in Python, VBA, and SQL. Proficient using R, Minitab, JMP or other statistical analytics tool. Knowledge of Tableau and CPLEX / OPL programming preferred.

  • Strong critical thinking and problem solving skills

  • The ability to work through complex, unstructured problems

  • Capable of communicating and expressing ideas clearly and concisely, in both written and oral formats.

  • Strong interpersonal, technical and presentation skills required.

  • Ability to work on multiple initiatives and prioritize tasks to drive projects to completion.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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