NBC Universal Manager, IT Mobile Delivery in Orlando, Florida

Manager, IT Mobile Delivery

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : The Manager, Mobile Delivery will be responsible for strategic program management, leadership and delivery of mobile applications across UPR client groups. This role requires experience in strategy definition, systems analysis, and delivery of mobile solutions that are flexible and can easily accommodate changing business needs and technology trends, can deliver rich experiences for our customers, and are cost effective. This role also requires initiative, strong program management skills, and experience in solution implementation. The manager will serve as the expert on mobile delivery initiatives, resource management and budgets.

This role partners with various technology and client groups to ensure the strategic project methodology is appropriately followed. The role will be responsible for identifying appropriate resources for the projects, whether they are existing Universal Parks personnel or external resources.

As programs or projects advance through the project lifecycle, the manager will work with senior leaders within the technology organization, and ensure a seamless transition of the completed applications from Solution Delivery to the responsible Operations team for its continued support and maintenance.

Vendor selection and management will be key, as this role will be responsible for varying aspects of vendor management to include drafting or approving SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through implementation.


  • Lead mobile application development and implementation teams in conjunction with the Project Management Office. Responsible for the program management of multiple projects including project initiation, scoping and approval, project staffing and project implementation.

  • Assemble development teams to effectively address multiple clients’ requirements according to the specified program’s objectives, schedule and budget. Ensure that the program delivery is timely, successful, and meets or exceeds the client group’s expectations.

  • Develop and maintain an effective relationship with client group senior leadership, building strong working relationships.

  • Lead vendor selection and management including oversight of drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through to implementation.


  • 4+ years’ experience delivering mobile solutions on iOS and/or Android platforms.

  • 8+ years’ experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs, including the creation and management of program associated budgets.

  • Hands-on experience in mobile development technology platforms.

  • Proven successful experience in vendor selection and management for a wide range of IT solutions

  • Expert knowledge of IT functionality and integration across business processes

  • Expert knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise

  • Strong interpersonal skills with demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues

  • Well-developed critical thinking and communication skills (written and oral)

  • Contract negotiation skills EDUCATION: Bachelor’s degree is required preferable in a technical field.Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means. IT’S A BIG UNIVERSE. WHERE DO YOU FIT IN?Universal elements and all related indicia TM & © 2018 Universal Studios. © 2018 Universal Orlando. All rights reserved. EOE