BrightView Specialty Service Manager in Orlando, Florida

Overview

Brighter futures start here. Welcome to BrightView. We’re a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.

BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we’re reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement.

A brighter future is in your hands. We’re currently seeking a Specialty Service Manager. The Specialty Service Manager (SSM) schedules and directs personnel and resources towards providing quality, cost-effective specialty services to our clients. SSMs also support the Account Manager(s) in estimating, designs and client meetings as needed. SSMs will also sell specialty services to new and existing clients. The Specialty Service Manager will oversee a book of work totaling at least $750,000.00 annually and oversee 4-6 service teams. The Specialty Services Manager will be responsible for training and developing these individuals and providing day-to-day operational scheduling and guidance.

What you'll do:

  • Understand client needs via regular communication with the Account Manager(s).

  • Manage all landscape specialty services, including the coordination of all materials, people, equipment and subcontractors required to produce quality work.

  • Inspect properties prior to scheduled services and prepare specific action plans for service.

  • After installation and services, monitor all aspects of the landscape and identify any problems.

  • As necessary, perform hands-on work with crews to meet work and scheduling demands.

  • Implement and enforce Brickman/ValleyCrest policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment.

  • Work with the Branch Manager to identify staffing needs, hire new crew employees, and prepare daily crew schedules.

  • Ensure proper paperwork is completed for all personnel changes and hires.

  • Communicate with, counsel, train, discipline, review, and develop growth plans for employees.

  • Hands-on training and support of crew personnel, including proper operation of equipment, horticultural techniques, safety, and quality standards.

  • Implement methods to improve safe workplace practices and monitor safety records.

  • Maintain and manage all required administrative systems, including but not limited to time sheets, job databases and service schedules.

  • Order materials as needed and monitor costs and deliveries.

  • Request purchase orders and use in accordance with company guidelines.

  • Assist the Branch Manager in the performance of specialty service sales tasks as required.

Skills we're seeking:

  • 2 or 4 year degree in a business related fieldorequivalent experience required.

  • Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace.

  • Ability to obtain and maintain appropriate licenses and professional certifications for relevant service lines.

Perks:

  • Competitive salary

  • Paid time off

  • Medical, dental, and vision insurance

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

ID2018-14351