NBC Universal Supervisor, Attractions Operations in Orlando, Florida
Supervisor, Attractions Operations
Universal Orlando Resort ® is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?
JOB SUMMARY : Our Attractions Supervisors are responsible for specific area supervision within the theme park. They lead using analytical skills to ensure that assigned venues are meeting departmental standards for guest satisfaction, team member satisfaction, and financial goals while maintaining the highest safety standards at all times.
Supervises and oversees the daily operation to ensure proper staffing, capacity, efficiencies, crowd control and guest services standards are being met. Performs leadership coverage of a specific attraction or attractions, responsible for overseeing the operation, responds to guest and operational issues, communicates with various operational partners and is the first responder to operational and guest issues.
Ensures the safety of guests by reviewing and revising safety practices and procedures and documents and responds to potentially unsafe conditions. Coaches and uses counseling forms to document and maintain safe team member actions in accordance with UO policy.
Responsible for developing, coaching and counseling Team Leaders and Attraction Attendants. Manages labor budgets for assigned attractions. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to guest comments, capacity, downtimes, and incident reports.
Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting and assisting guest while maintaining an efficient, safe and pleasant environment. Ensure that TSAT and GSAT initiatives and programs are in place to keep the workplace fun while increasing overall job satisfaction and efficiency.
Maintains positive relationships and partners with other UO departments to ensure that departmental goals are being met while maintaining UO standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure the assigned venues are ‘Show Ready’ for our guests at all times.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
SCOPE: Directly supervises Attractions Attendants (numbers vary according to shifts); and Attractions Team Leaders (numbers vary according to shifts). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
High school degree or GED required.
Associate’s degree (AA) or equivalent from two-year college or technical school preferred.
- 1-3 years of supervisory experience required; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
IT’S A BIG UNIVERSE. WHERE DO YOU FIT IN?
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